Troubleshooting

A step-by-step guide on common errors and how to fix them.

• I asked to change my password but I didn't receive an email yet.
• My chopcast dashboard froze after uploading a long video from my computer.
• I can only upgrade to a yearly plan on my chopcast dashboard.
• Is it possible to remove the added subtitles from clips? I have tried in the dashboard but with no luck.